The Relationship Between Spirituality and Coping Mechanisms and Levels of Work-Related Stress Among Employees in the Health Insurance Coverage Department
Keywords:
Coping Mechanisms, Insurance Employees, Spirituality, Work-Related Stress, Workplace Stress.Abstract
Work-related stress is an important occupational concern among employees in health insurance coverage departments, where verification demands, accuracy requirements, workload, and claim-related responsibilities may create psychological pressure. This study examined the relationships between spirituality, coping mechanisms, and work-related stress among employees in the health insurance coverage department at PT Asuransi BRI Life. A quantitative cross-sectional design was conducted at the Semarang and Yogyakarta branches from May to June 2026, involving 90 employees selected through total sampling. Data were collected using the Perceived Stress Scale (PSS), Daily Spiritual Experience Scale (DSES), and Brief COPE Inventory (BCI), followed by univariate analysis and Spearman rank correlation testing. Most respondents were female (64.4%), aged 26–35 years (40.0%), nurses (84.4%), and had worked for ≥5 years (56.7%). Moderate spirituality was predominant (53.3%), followed by adaptive coping mechanisms (67.8%) and moderate work-related stress (44.4%). Spirituality demonstrated a significant moderate negative relationship with work-related stress (p = 0.000; r = −0.551), while coping mechanisms showed a significant strong negative relationship with work-related stress (p = 0.000; r = −0.664). These findings indicate that higher spirituality and more adaptive coping mechanisms were associated with lower work-related stress among employees. Attention to personal psychological resources may complement organizational efforts to manage occupational stress.
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